Billing Policy

1. Who Charges You

RechargeOn is a trading name of BlueprintCommerce LLC, registered in New Mexico, United States. BlueprintCommerce LLC is the merchant of record for every order placed on rechargeon.co.

Some banks add their own prefix or suffix to the descriptor, so you may see something like SQ *RECHARGEON or RECHARGEON 8710. The RECHARGEON portion is the part that identifies us.

2. Accepted Payment Methods

Checkout accepts the following, processed securely through Stripe:

We do not accept bank transfers, cheques, cryptocurrency, cash, or gift cards. We cannot take card details by email or over the phone — any message asking you to send card details is not from us.

3. One-Time Payments Only

If you ever see a second charge from RECHARGEON that you did not authorise, it is an error or a duplicate, and section 7 explains exactly how we handle it.

4. Prices, Currency & Taxes

Currency

All prices on rechargeon.co are displayed and charged in Euro (EUR). If your card is denominated in another currency, your bank converts the amount at its own exchange rate and may add a foreign transaction fee. That conversion and any related fee are set by your bank, not by us, and the amount on your statement may therefore differ slightly from the euro price shown at checkout.

Taxes

Where applicable, VAT or sales tax is calculated at checkout based on the billing country you provide and is shown before you confirm payment. The final amount displayed on the payment screen is the total amount that will be charged. Business customers can enter a valid VAT number at checkout where the reverse charge applies.

Price changes

We may change prices at any time. The price that applies to your order is the price shown at the moment you complete checkout. Price changes are never applied retroactively to a completed purchase, and a later discount does not entitle you to a partial refund of an earlier order.

5. When You Are Charged & When You Receive Your Product

1. You complete checkout and your card is authorised by your bank.
2. Stripe captures the payment immediately — there is no delayed or later capture.
3. Your download links are sent to the email address entered at checkout, normally within seconds.
4. Stripe emails you a payment receipt, and we email your order confirmation.

6. Receipts & Invoices

Two documents are generated for every order:

• Stripe payment receipt — sent automatically to your checkout email, showing the amount, date, card used (last four digits only) and transaction reference.
• Order confirmation — sent by us, listing the products purchased and your download links.

Need a formal invoice with a company name, address, or VAT number for accounting? Email help@rechargeon.co with your order ID and the billing details you need, and we will issue one within two business days at no cost.

7. Failed, Pending & Duplicate Charges

8. Charged But No Product Received

If payment succeeded but the download email has not arrived:

1. Check your spam, promotions and junk folders for a message from help@rechargeon.co.
2. Confirm the email address you entered at checkout — a typo is the most common cause.
3. Email us with your Stripe order ID. We resend the links manually, usually within a few hours.

If we cannot deliver your files, the order is refunded in full. See our Refund Policy for the complete terms.

9. Refunds

Refund eligibility, deadlines and the request procedure are set out in full in our Refund Policy. In summary:

• Approved refunds are returned to the original payment method through Stripe. We cannot refund to a different card, account or person.
• Processing takes 3–5 business days on our side, then 5–10 business days for the funds to appear, depending on your bank.
• Currency fluctuations between purchase and refund may cause a small difference in the amount credited. This is a bank conversion effect and is outside our control.
• A refund is shown on your statement as a credit from RECHARGEON.

10. Unrecognised Charges & Disputes

If a RECHARGEON charge is unfamiliar, it is worth checking whether a partner, colleague or family member with access to the card placed the order, and searching your inbox for "rechargeon" — the receipt is usually there.

If it still does not add up, email help@rechargeon.co with the amount, date and last four digits of the card. We identify the transaction and respond within 24 business hours. Where a charge is genuinely unauthorised, we refund it in full and cooperate with your bank's investigation.

Filing a dispute with your bank is a legitimate consumer right and we fully respect it. If a chargeback is filed, we submit the order confirmation, delivery records and correspondence to Stripe as part of the standard resolution process, and we handle every dispute professionally and in good faith.

11. Fraud Prevention

Orders are screened by Stripe Radar, Stripe's automated fraud detection system. A small number of legitimate orders are declined by these filters. If your payment was blocked and you believe it should not have been, contact us — we can review the transaction and help you complete the order.

We reserve the right to cancel and refund any order we reasonably believe to be fraudulent, made with a stolen payment method, or placed for the purpose of resale or unauthorised redistribution of our files.

12. Changes to This Policy

We may update this Billing Policy to reflect changes in our payment infrastructure or legal obligations. The revision date at the top of this page always shows the current version. Material changes take effect for orders placed after publication; the version in force at the time of your order governs that order.

Questions about anything on this page? Email help@rechargeon.co — a real person answers.